ICT Service Desk Agent
Catholic Education Office - Archdiocese of Canberra and Goulburn (see more jobs from this school)
IT / Tech Support
Contract Type: Permanent/Ongoing Position Full Time
Applications Close: 15 March 2026
The ICT Service Desk Agent is the first point of contact for staff across schools and offices, providing friendly and responsive ICT support. You will handle calls and service requests, resolve issues at first contact where possible, and escalate more complex matters to specialist ICT teams.
<p><strong>Salary:</strong> $83,738 plus superannuation<br><strong>Employment Status:</strong> Full-time<br><strong>Eligibility: </strong>Australian Citizen or Permanent Resident<br><strong>Start Date: </strong>Immediate start date available </p>
<p><br><strong>About Us</strong> </p>
<p>Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) operates in the ACT and NSW, supporting 56 Schools and nine Early Learning Centres (ELCs). </p>
<p>The Catholic Education Office (CEO) provides corporate services to the CECG system of schools, ELCs and the CEO through several service areas including Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology (ICT) and People and Culture. </p>
<p><strong>About the Role </strong> </p>
<p>The ICT Service Desk Agent is the first point of contact for staff across schools and offices, providing friendly and responsive ICT support. You will handle calls and service requests, resolve issues at first contact where possible, and escalate more complex matters to specialist ICT teams.</p>
<p>Working within established service management processes, you will use the IT service management system to manage incidents and requests, contribute to knowledge articles, and support continuous improvement of service desk operations. Reporting to the Service Delivery Manager, this role suits someone who enjoys helping others and takes ownership of issues.</p>
<p><strong>About the Team</strong></p>
<p>The ICT team supports schools and offices through service desk, field services, infrastructure, cyber security, business systems, applications and data services. The Service Desk plays a central role, working closely with specialist teams to ensure issues are resolved efficiently and consistently.</p>
<p>The team values collaboration, strong customer service and continuous improvement, and provides technology services that directly support staff, schools and students every day.</p>
<p><strong>Benefits and Opportunities </strong></p>
<ul>
<li>Attractive remuneration package </li>
<li>Access to salary packaging, including novated leasing </li>
<li>24 weeks of paid parental leave (maternity/adoption) </li>
<li>Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave) </li>
<li>Support for professional development and study opportunities </li>
<li>Access to the FLOURISH Employee Wellbeing Program, offering a range of benefits and offers, traditional counselling and holistic wellbeing services</li>
</ul>
<p><strong>Qualifications and Eligibility </strong></p>
<ul>
<li>Certificate IV or similar certification in Information Technology or equivalent industry experience.</li>
<li>Working with Vulnerable People (WWVP) registration and Working With Children Check (WWCC). These must be attained prior to commencement of duty, but are not required at time of application. </li>
<li>Current Drivers Licence.</li>
</ul>
<p><strong>Application Process</strong> </p>
<p>Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description. </p>
<p>The CEO is committed to workforce diversity and creating inclusive workplaces and welcomes applications from suitable candidates from all diversity groups to support schools and ELCs to deliver quality education outcomes for students. </p>
<p>For further information about CECG, please visit the <a target="_blank" rel="noopener noreferrer" href="https://cg.catholic.edu.au/">website</a>.</p>
<p>If you have any questions about the recruitment process, contact Alex Morosin, on 0484 327 925 or via email at <a href="mailto:<a href='mailto:alex.morosin@cg.catholic.edu.au?subject=ICT%20Service%20Desk%20Agent%20position%20%28via%20Teachers%20On%20Net%29'>alex.morosin@cg.catholic.edu.au</a>?subject=ICT%20Service%20Desk%20Agent%20position%20%28via%20Teachers%20On%20Net%29"></a><a href="mailto:alex.morosin@cg.catholic.edu.au?subject=ICT%20Service%20Desk%20Agent%20position%20%28via%20Teachers%20On%20Net%29">alex.morosin@cg.catholic.edu.au</a></p>
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<p> <a target="_blank" rel="noopener noreferrer" href="https://careers.pageuppeople.com/832/cw/en/PositionDescriptionDocument/506618/ict-service-desk-agent">Applicant Information Pack</a></p>
Catholic Education Office - Archdiocese of Canberra and Goulburn (see more jobs from this school)
Affiliation: Catholic
Teaching Level: Not applicable
Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) spans 88,000 square kilometres across the ACT and in NSW from Pambula on the south coast to Crookwell in the north and to the western point of Lake Cargelligo. CECG operates 56 schools and nine early learning centres and is responsible for educating over 24,000 students. CECG also employs over 4,000 professionals who are the driving force behind our education system.