IT Support Officer
Contract Type: Permanent/Ongoing Position Full Time
Applications Close: 15 September 2025
Join a collaborative IT team providing support for diverse users. Manage IT requests, troubleshoot issues, and maintain devices and software.
<p><strong>Salary Range:</strong> $81,299 full-time equivalent plus superannuation<br><strong>Employment Status:</strong> Full-time <br><strong>Eligibility: </strong>Australian Citizen or Permanent Resident<br><strong>Start Date: </strong>Negotiable </p>
<p><strong>About St Mary MacKillop College</strong></p>
<p>St Mary MacKillop College is Canberra鈥檚 largest secondary school, operating across two campuses: Years 7 to 9 at our Padua Campus in Wanniassa, and Years 10 to 12 at our St Peter鈥檚 Campus in Isabella Plains. As part of the Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG), we are connected to a wider network of 56 Catholic schools and nine Early Learning Centres across the region. Our diverse and talented teaching staff brings a wealth of experience and expertise from many different backgrounds, creating a friendly and supportive environment that enriches learning. We offer a wide range of curriculum options, excellent facilities, and numerous co-curricular opportunities. At MacKillop, we provide staff with pathways to leadership, access to professional learning and wellbeing programs, flexible working arrangements, and support for those transitioning from primary to secondary teaching. We are proud of our inclusive, welcoming community and our strong culture of quality teaching and learning, committed to providing a safe and supportive environment where every student can thrive. </p>
<p><strong>About the Role</strong> </p>
<p>The IT Support Officers at St Mary MacKillop College play a crucial role in maintaining the school鈥檚 digital teaching and learning environment by providing first-line technical support to staff, students, and parents across two campuses. They are responsible for diagnosing and resolving a wide range of IT issues related to hardware, software, and network systems, ensuring minimal disruption to educational activities. In addition to responding to service requests, they manage IT assets, perform installations, upgrades, and preventative maintenance, and document technical procedures and solutions. The role demands strong technical expertise, excellent customer service and communication skills, as well as the ability to prioritise tasks, work under pressure, and contribute to continuous improvement of the IT infrastructure and services within the College</p>
<p><strong>Benefits and Opportunities</strong> </p>
<ul>
<li>24 weeks of paid parental leave (maternity/adoption) </li>
<li>Up to 14 weeks of paid parental leave (paternity/non-initial primary carer leave) </li>
<li>Support for professional development and study opportunities </li>
<li>Access our People Wellbeing Program, Flourish </li>
<li>Opportunities to transfer to other schools within the Archdiocese across ACT and NSW to support lifestyle choices</li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li>1 to 3 years of experience in a working IT environment, supporting users with computing devices and accounts</li>
<li>A computing degree or Certificate IV in a technology discipline is expected</li>
<li>Working with Vulnerable People (WWVP) and Working with Children鈥檚 Check (WWCC)</li>
<li>Driver鈥檚 License</li>
</ul>
<p><strong>Application Process</strong> </p>
<p>Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description. This position involves working with children. Appointment is subject to satisfactory employment screening for child-related employment in accordance with CECG policy.<br><br>
CECG is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of schools and early learning centres in delivering quality education outcomes for the students in our care.</p>
<p>For further information about the School, please visit our <a target="_blank" rel="noopener noreferrer" href="https://www.mackillop.act.edu.au/ ">website</a>. Information about the Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) can be accessed <a target="_blank" rel="noopener noreferrer" href="https://cg.catholic.edu.au/">here</a>. </p>
<p><strong>Position-specific queries: </strong>Please contact Steve Wilde on 02 6209 0100 or via email<a href="mailto:<a href='mailto:Steve.Wilde@mackillop.act.edu.au?subject=IT%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29'>Steve.Wilde@mackillop.act.edu.au</a>?subject=IT%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29"> </a><a href="mailto:Steve.Wilde@mackillop.act.edu.au?subject=IT%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29">Steve.Wilde@mackillop.act.edu.au</a>. <br><strong>Application queries:</strong>鈥疨lease contact the Recruitment team on 02 6234 5427 or via email <a href="mailto:<a href='mailto:recruitment@cg.catholic.edu.au?subject=IT%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29'>recruitment@cg.catholic.edu.au</a>?subject=IT%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29"></a><a href="mailto:recruitment@cg.catholic.edu.au?subject=IT%20Support%20Officer%20position%20%28via%20Teachers%20On%20Net%29">recruitment@cg.catholic.edu.au</a>. <br><br>
</p>
<p><br><br>
</p>
<p> <a target="_blank" rel="noopener noreferrer" href="https://careers.pageuppeople.com/832/cw/en/PositionDescriptionDocument/505763/it-support-officer">Applicant Information Pack</a></p>